Credit Card Services FAQs
I have questions about:
General Credit Card Questions
What if my card is lost or stolen?
Immediately contact Amarillo National Bank to report the loss or theft and arrange for a replacement card to be mailed to you. You should keep a copy of these numbers and your account number in a convenient place-separate from your card.
What to do if you find a mistake on your statement?
If you think there is an error on your statement, write to us at:
You must write to us no later than 60 days after you received the first statement on which the alleged error appeared. We must acknowledge your letter within 30 days unless we have corrected the alleged error by then. Within 90 days, we must correct the alleged error or explain why we think the billing statement was correct. You do not have to pay the amount in question while it is investigated, but you must continue to make payments on the rest of your outstanding balance. Please see your cardholder agreement for details.
How do I make a payment on my ANB credit card?
It's simple! You can pay your ANB credit card at your convenience:
- Online at
- At any
- By mail:
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Questions about getting started
Do I have to be a resident of the United States to apply for the Amalgamated International Bank credit card?
Yes.
How old do I have to be to apply for the Amalgamated International Bank credit card?
You must be 18 years or older.
How can I register my Amalgamated International Bank credit card account?
Registration is easy:
- Simply go to
- Click on the Register Here button located on the right and follow the easy steps to register.
How long will it take to receive my Amalgamated International Bank?
Upon approval, you will receive your new AIB visa within 7-10 business days, along with your cardholder agreement explaining the features, benefits and details pertaining to the use of your Amarillo National Bank credit card.
Questions about Credit Card Account Access
Is Credit Card Account Access free?
Yes, Credit Card Account Access is absolutely free to you as an Amalgamated International Bank cardholder.
What can I do through the Credit Card Account Access service?
You will have instant access to your account information online. Specific features include:
- Account Summary — View your current account balance, available credit, minimum payment due, payment due date and last payment amount.
- Recent Activity — See all transactions posted to your account since your last statement.
- Dispute and Item — Simply click on the customer service tab and select file a dispute. Select the dispute type and fill in the transaction details pertaining to the questionable charge.
- View Statement Information — View, print and save up to 2 years of Statements.
- Manage My Profile — Use this simple tool to change your password, email address, user name and much more.
How can I make payments online?
Once your account is registered, you can log in to and select the Payments option. You may make a payment on your credit card account now using your checking or savings account. Payments made prior to 3 p.m. Central Standard Time will be posted to your credit account on that day. Payments made after 3 p.m. Central Standard Time will post to your account the next business day.
You can also pay your AIB visa conveniently through our Online Bill Pay
Are there late payment fees?
If your payment is not received by the due date, you may be charged a late fee. Please refer to your Amarillo National Bank card agreement for more information.
Will my rate change if I miss a payment?
According to your Amalgamated International Bank card agreement, if you are in default on any Amalgamated International Bank credit card, Amalgamated International Bank may increase the rate on the entire balance to a “delinquency” rate. This “delinquency” rate will apply to all outstanding debt and new balances.
